OUR CAREGIVERS
A brief overview of our professional caregivers.
WHO WE HIRE
We seek, above all else, to hire individuals who are compassionate, empathetic, and fully committed to making a positive difference in the lives of others. The recruitment process prioritizes professionalism, reliability, and the ability to form positive connections with both clients, members of their support system, and members of the greater medical community.
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All employees must be officially registered with the state of California's Caregiver Registry, maintained by the Department of Social Services (DSS). This can be accessed anytime at this link: CAREGIVER REGISTRY. Providence maintains record of registry as well, and we are happy to provide copies upon request.
RECRUITMENT
Providence Home Care currently implements a rigorous recruitment and selection process, designed to ensure we hire the most qualified home care aides, as well as those that match closely with our company goals, standards and ethics. Our selection process begins with a full application review, where we assess a candidates experiences, qualifications and commitment to providing the highest quality of care. Shortlisted applicants undergo multiple in-person interviews during which we evaluate their interpersonal skills, communication abilities, and industry knowledge.
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BONDING AND INSURANCE
All of our employees are bonded and insured to protect the customer at all times. We are happy to provide proof upon request at any time.
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BACKGROUND CHECKS
Successful applicants undergo a rigorous background check including identity verification, national and county criminal record screening, national sex offender registry screening, motor vehicle records, and employment verification. A lab-based drug screening is also required of all employees prior to providing direct services. All caregivers are required to possess and maintain active registration with the California Department of Social Services (DSS) Home Care Aide Registry, which can be accessed any time at https://www.ccld.dss.ca.gov/hcsregistry/registrysearch.aspx. Providence will provide any information associated with this registration to clients upon request.
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TRAINING
Once hired, all home care aides participate in a specialized training program tailored to equip them with the necessary skills and knowledge for caregiving. A series of mandatory classes must be completed prior to providing direct care services. Training subjects include infection control and prevention measures, emergency procedures, and privacy practices. In addition to introductory training, all employees are required to complete additional training on an annual basis, covering a wide range of caregiving topics and industry standards.
Caregivers assigned to more complex cases, such as clients with Alzheimer’s Disease, or Dementia, will be required to complete additional training specific to the given condition, and must demonstrate competence prior to providing care.
COMPLEX CASES
Caregivers are often assigned to complex cases including individuals with cognitive disabilities or severe chronic conditions. In order to provide care in these cases, Aides are required to complete extensive additional training specific to the given condition. They are required to demonstrate both didactic and practical competence prior to providing any direct services. This is applicable to many cases including Alzheimer's Disease, Dementia, Parkinson Disease, Cystic Fibrosis etc.
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